How to Buy from NovMac
Five steps to your new Apple product — with a personal touch from our representative, careful delivery, and a full 2-year warranty.
Five Steps
Every order is personalised. We are not a warehouse — we are partners.
Choose a Product
Browse the full range of Apple products at novmak.com. Find the model, configuration, and variant that suits your needs. Not sure which one is right? Our guides on NovMac.bg are here to help you.
If you cannot find the exact device or need a custom configuration — contact us. Configure to Order is our speciality.
Place an Order or Pre-Order
Add the product to your cart on novmak.com or send us an enquiry via the contact form. Pre-orders are welcome — you can reserve a device before the official launch without payment.
For corporate clients, bulk orders, or Configure to Order — direct contact with our team is recommended for the best offer.
Personal Call from Our Representative
After every order or pre-order, our specialist will contact you personally — by phone. It is not an automated message. It is not a chatbot. A real person who knows Apple products.
The call is without obligation. If it turns out that another model is more suitable — we will suggest it. Your satisfaction months and years from now is more important than closing the deal today.
Confirmation and Payment
After confirming the order, choose your payment method — online card, bank transfer, or cash on delivery. For business clients, we issue an invoice before or after payment, according to your needs.
Financing? If you prefer leasing with BNP Paribas or an online loan with JetCredit — our representative will guide you to the right procedure directly over the phone.
Delivery to Your Door — with Exceptional Care
Your Apple device arrives in its original Apple packaging — unopened, 100% genuine. We do not open the boxes. We do not test the devices. You receive exactly what Apple prepared for you — sealed and untouched.
Delivery within 24 hours for in-stock models. Real-time parcel tracking. Full value insurance. For Sofia — same-day delivery option available for in-stock items and early orders.
Our Promises to You
These are not marketing slogans. They are our standard of service.
Personal Phone Call
Every order is followed by a call from our representative — 7 days a week, for review and confirmation.
Unopened Original Box
You receive an Apple device with an untouched, sealed original packaging. We do not open the boxes.
Double Packaging for Transport
The original Apple box is protected with additional shipping packaging — it arrives in perfect condition.
100% Genuine Product
Every product comes directly from the official Apple channel. Serial number — registered with Apple, valid across Europe.
2-Year Warranty
Full 2-year warranty for every device — no exceptions, for individuals and businesses alike.
Fast Delivery
In-stock models: shipped within 24 hours. Real-time tracking. Insured parcel delivered to your door.
Frequently Asked Questions
Can I order a model that is currently out of stock?
Yes. We accept pre-orders for any model. For Configure to Order requests, we work directly with Apple — typically taking 10–20 business days. Our representative will confirm the exact timeframe during the call.
How will I know the product is genuine?
Every device arrives in an unopened Apple box. The serial number can be verified directly at apple.com/coverage. We are an official Apple Authorised Reseller — you can verify our status on Apple's website.
Does the representative really call 7 days a week?
Yes. Our team works 7 days a week — including Saturday and Sunday. If the order is placed late in the day, the call may come the following morning.
Can I return the product if I'm not satisfied?
Yes. By law, you have a 14-day right of withdrawal for distance purchases. The device must be in its original, unopened packaging. Contact us and we will organise the process without unnecessary bureaucracy.
Do you issue invoices for businesses?
Yes, always. Every sale is accompanied by an official receipt or VAT invoice. For business clients, the invoice is issued with the company details provided.
What does the warranty cover?
A full 2-year warranty against manufacturing defects, covering repair or replacement. We work with an authorised Apple service centre. Consumer damage (broken screen, liquid damage) is not covered by the standard warranty, but we can refer you to an authorised service centre.
Ready to Get Started?
Browse our products or contact us for a free consultation.